Billing

The Billing page is where you manage your Trustfull balance and payment settings. To access it, click your name in the top-right corner of the dashboard and select Billing from the menu.

There are two ways to add funds to your balance: a one-off Manual Top Up, and Auto Top Up, which recharges your balance automatically when it drops below a threshold you set.

Manual Top Up

To add funds manually, choose a preset amount (€500, €1000, €2500, or €5000) from the Top Up Balance section and click Add Funds. You will be redirected to Stripe to complete the payment. Once confirmed, your balance updates immediately while the transaction may take a few minutes to appear in the Payment History.

Auto Top Up

Auto Top Up automatically recharges your balance whenever it drops below a threshold you define — so your API keys stay funded and requests are never interrupted. Each time the rule triggers, Trustfull charges your saved card and adds the configured amount to your balance.

Prerequisites

Before you can activate Auto Top Up, you need to:

• Complete at least one manual top-up
• Add at least one valid credit card in the Payment Methods section — click Manage to add, update, or remove cards via Stripe. You can save more than one.

Until both conditions are met, the Configure button is disabled and the toggle is inactive.

Configure Auto Top Up

To set up Auto Top Up, click Configure (or the toggle). This opens the configuration modal where you define the rules that control when and how much to charge.

• When balance falls below: the threshold that triggers the top-up (e.g. €500)
• Top up amount: the amount added each time the rule triggers (minimum €100)
• Monthly top-up limit: the maximum total charged in a calendar month across all automatic top-ups. Once reached, Auto Top Up pauses until the next month. Manual top-ups also count toward this limit.
• Payment method: the card to charge for automatic top-ups

Click Save & Enable to activate. The Auto Top Up section will then show a summary of your configuration.

Payment History

To see everything you have paid, open the Billing page and scroll to the Payment History table at the bottom. It lists every payment, manual and automatic, with the payment date, the valid from and expiration dates, the amount, and the source.

Receipts are available straight from that table. Invoices are issued on request: open a ticket and the billing team sends it to you. The quickest way to open a ticket is the Ask AI button in the dashboard header, which starts a chat with the Trustfull assistant and can raise the request for you.

FAQ