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May 2026 Update

19 days ago by Lorenzo Roveda

☀️May 2026: Run checks by chatting with Trustfull Investigator, our new conversational AI for fraud investigations, and verify digital identities further with the new username signal for Email and Phone.

TRUSTFULL INVESTIGATOR

Trustfull Investigator is our new conversational AI for fraud investigations: ask it to run checks for you and get the results explained in plain language.

🔍 Key Features

  • 💬 Run checks by chatting: ask Investigator to check an email, phone number or IP, and it selects the right Trustfull product and runs the lookup for you
  • 🧠 Explained results: every check comes back with a plain-language explanation, and you can keep chatting to explore the details
  • 🚀 Available now in Beta in the Run Check section of your dashboard

Learn more about Trustfull Investigator

NEW EMAIL & PHONE SIGNAL: Username

The Email and Phone products now return the most likely username associated with the email address or phone number, paired with a confidence level ranging from low to high.

🔍 Key Features

  • 👤 Most likely username: extracted across all the sources available for the email or phone number
  • 📊 Confidence level: every username comes with a LOW, MEDIUM or HIGH confidence
  • 🖥️ Also visible in the dashboard, in the summary card of each email and phone check

📊 Example Output

"to_username": "{\"value\":\"john_doe\",\"confidence\":\"HIGH\"}",
"has_to_username": true,
"has_to_username_confidence": "HIGH"
  • to_username (string) — A json string representing the most likely username extracted across all the sources of the email address or phone number.
  • has_to_username (boolean) — Indicates if the email address or phone number has username information.
  • has_to_username_confidence (string) — Indicates the confidence level for the username extraction (LOW, MEDIUM, HIGH).

Email

📊 Example Output

{
  "email_to_username": "{\"value\":\"john_doe\",\"confidence\":\"HIGH\"}",
  "email_has_to_username": true,
  "email_has_to_username_confidence": "HIGH"
}
  • email_to_username (string): JSON string with the most likely username extracted across all sources, plus its confidence level.
  • email_has_to_username (boolean): true when a username match was found, false when sources were available but no match was returned, null when no sources were available.
  • email_has_to_username_confidence (string): Confidence of the extracted username: HIGH, MEDIUM, or LOW.

Phone

📊 Example Output

{
  "phone_to_username": "{\"value\":\"john_doe\",\"confidence\":\"HIGH\"}",
  "phone_has_to_username": true,
  "phone_has_to_username_confidence": "HIGH"
}
  • phone_to_username (string): JSON string with the most likely username extracted across all sources, plus its confidence level.
  • phone_has_to_username (boolean): true when a username match was found, false when sources were available but no match was returned, null when no sources were available.
  • phone_has_to_username_confidence (string): Confidence of the extracted username: HIGH, MEDIUM, or LOW.

📚 Resources